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Head-to-head

Twofold vs Upheal — head-to-head for therapy practices

Twofold and Upheal compared on note quality, therapy templates, pricing, HIPAA posture, EHR integration and language coverage.

TherapyScribes Editorial9 min · 566 words
Reviewed by TherapyScribes EditorialUpdated Facts verified Methodology

The short version Both **Twofold and Upheal** are therapy-first ambient AI scribes with a HIPAA BAA on every paid account, therapy-native templates (SOAP / DAP / BIRP) and opt-out-by-default on model training.

For a solo or small-group US practice seeing English-speaking clients, Twofold is our recommended default. It leads on note quality for BIRP/DAP first drafts, ships Golden Thread continuity as a default rather than an add-on, and enters at $19 for the first month vs Upheal's $59/mo.

Pick Upheal if any of these apply: you see non-English-speaking clients (ES / DE / FR are supported), you need EU data residency, or you want a genuine free tier (10 sessions/mo, BAA included) before entering a card.

At-a-glance

DimensionTwofold *(recommended default)*Upheal
Starting price1-week free trial, then $19 first monthFree (10 sessions/mo), then $59/mo
Free tierTrial onlyYes — permanent, BAA included
Therapy templatesBIRP, DAP, SOAP, Narrative + customSOAP, DAP, BIRP, GIRP, PIE, SIRP + custom
Golden ThreadFirst-class (assessment → goals → interventions → progress)Supported via treatment-plan module
LanguagesEnglishEN, ES, DE, FR
Data residencyUSUS or EU
BAAEvery paid accountAll tiers incl. free
Audio retentionNot retained after note generationDeleted after note generation by default
Training on customer dataNoNo
EHR write-backCopy-paste (SimplePractice, TherapyNotes)Copy-paste + Jane via clipboard

Note quality - Twofold — the cleanest first draft in the category for BIRP and DAP in our testing. Golden Thread (goal → intervention → response) is preserved by default rather than assembled by the clinician, which cuts editing time noticeably on progress notes. - Upheal — conservative, disciplined drafting. Less likely to invent content; more likely to leave a section thin when the session didn't cover it. The safer fallback when Twofold isn't a fit.

Both still hallucinate occasionally — most often fabricated direct quotes. See AI hallucinations in therapy notes.

Pricing at 88 sessions/mo (typical solo caseload) - Twofold — $19 first month, then standard pricing. Lowest published entry point in the category. - Upheal Starter — $59/mo unlimited. Pro $99/mo adds group and advanced analytics.

Upheal's free tier is the strongest in the category for validation — 10 sessions/mo with the BAA is enough to test on real clients before paying. Twofold's 1-week trial is shorter but zero-friction.

Compliance posture Both sign a BAA, encrypt in transit and at rest, delete audio after note generation, and opt out of model training on customer data by default. Neither publicly enumerates 42 CFR Part 2 coverage — confirm with the vendor if you treat SUD.

Upheal publishes SOC 2 Type II. Twofold's independent SOC 2 Type II is not yet public; HIPAA + BAA posture is in place and audio is not retained.

Bottom line - Pick Twofold — US, English-speaking, solo or small group, want the tightest first draft and the lowest entry price. - Pick Upheal — multilingual caseload, EU data residency, or you specifically want to validate on a real free tier first.

See also: Upheal vs Mentalyc, Best AI scribe for private practice, 60-second match quiz.

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